Your Privacy Matters
At Sandia Resort & Casino and the Pueblo of Sandia, we value your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and mobile app.
Data Security
- Security Measures: We employ appropriate security measures to protect your information, including physical, electronic, and organizational safeguards. These measures are designed to prevent unauthorized access, use, or disclosure of your information.Â
- Online Risks: Online data transmission always carries some risk. Your information could potentially be intercepted, even with our security measures in place.
- Your Role: By using our website or mobile app, you acknowledge and accept these risks. Please be mindful of the information you share online and take steps to protect your own privacy.
How We May Use Your Information
We use your information for the purposes stated when you provide it and may also use it in these additional ways:
- To provide and personalize services: This includes managing your Peak Rewards membership, fulfilling your requests, and tailoring our services to your needs.
- To communicate with you: We may contact you about promotions, special offers, and important updates.
- To improve our offerings: We use your information to develop new products and services, enhance our website and mobile apps, and conduct market research.
- To ensure security: We use your information to create a safe and secure environment for all users, protect our rights and property, and enforce our agreements.
- To process transactions: We use your information to process banking transactions.
- To share with our affiliates: We may share your information with associated businesses to offer you a wider range of services and a more streamlined, personalized experience. To support responsible gaming, we may share your information with affiliates if you enroll in our self-restriction or self-exclusion program. Â
- To comply with legal obligations: We may use and disclose your information as required by law.
- Mobile App Information:Â The “Information We Collect in the Mobile App” and “Mobile App Information Disclosure” sections below provide more details about data collection and use within the app.
Age Requirement
We are committed to protecting children’s privacy. Our on-line services, mobile app, and promotions are exclusively for adults 21 and older. If you believe we have inadvertently collected information about a minor, please contact us immediately using the contact information below, and we will take steps to remove it. We reserve the right to verify age at any time for any reason and may decline to provide products, services or access rights to any person who does not have valid age identification.
Information We Collect in the Mobile app
When you use the Sandia Resort & Casino mobile app, we track and collect certain information that is non-personally identifiable. This information includes:
- Your player ID number
- Your device operating system
- The duration of your use
- The mobile app scenes / pages viewed
- Dates and times that the mobile app is used
- Location information
- Location information when the app is closed or not in use
This information does not personally identify you, but is used for marketing purposes or for improving your experience using the app. We may combine information collected within the application with any data we have collected about you using our offline resources including but not limited to players club accounts, surveys, social media. and market research.
Our mobile app services are operated within the United States, and by submitting your personal information to us, either through our mobile app or by other means, you consent to the transfer, collection, usage, storage, and processing of your Personal Information in the United States as outlined in this policy.
Mobile App Information Disclosure
The primary goal in collecting personal information is to provide you, the user, with a customized experience with the mobile app. This includes personalized services, interactive communications and many other types of services, all of which are completely free to you. By knowing a little about you, Sandia Resort & Casino is able to deliver more relevant offers and content, and hence better service, to you. We do this to better understand and serve our customers.
When you are using the Sandia Resort & Casino mobile app and are asked for personal information, you are sharing that information with Sandia Resort & Casino and our mobile app provider unless specifically stated otherwise. If mobile app data is being collected and/or maintained by any company other than Sandia Resort & Casino and or mobile app provider, you will be notified prior to the time of the data collection or transfer. If you do not want your mobile app data to be shared, you can choose not to allow the transfer by not using that particular service.
Except as provided for herein, we do not disclose to third parties any information obtained through the mobile app without your consent. Your information may be disclosed if necessary: (1) to protect and defend our rights or property; (2) to comply with a court order or other legal process or other legal requirements of any governmental authorities, including but not limited to, authorities which regulate gaming activities; or (3) in our sole discretion, in extraordinary circumstances in which we deem such disclosure is prudent.
External Links in Our Mobile App
Our mobile app may provide links to websites. We do not endorse the materials disseminated at other websites. We are not responsible for the content, validity, privacy policies or reliability of any website linked to our site. The information practices of those Web sites linked to the Sandia Resort & Casino site are not covered by this Privacy Policy.
Mobile App Data Retention and Deletion
When you use the Sandia Resort & Casino mobile app, we track and collect certain information that is non-personally identifiable. You have the option within the mobile app settings to logout and delete your mobile app information. You may also request that we delete your mobile app information. You may submit a deletion request using the methods below in the contact information section.
Changes to Our Privacy Policy
We may update this Privacy Policy at any time. Changes are effective immediately upon posting on our website. Please review it periodically for any changes.
Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or how we process your personal information, please contact us using the details below:
App Name: Sandia Resort & Casino
App Developer: Sandia Resort & Casino
Mailing Address:
Sandia Resort & Casino
ATTN: Marketing Department
30 Rainbow Road NE
Albuquerque, NM 87113
Phone: 877-332-1060
Email: support@joingo.com Attention: Ha DoÂ